Data Protection

Privacy Policy Bilion88 — Our Commitment to Protecting Your Data

At Bilion88, user privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how your information is collected, used and protected.

Privacy Commitment

Bilion88's Six Pillars of Privacy Protection

How Bilion88 ensures your personal data is always kept secure and handled responsibly

256-Bit SSL Encryption

All communications between your device and bilion88 servers are protected by SSL 256-bit encryption — the same technology used by leading banks and financial institutions worldwide.

No Sale of Data to Third Parties

Bilion88 has never sold, rented, or shared users' personal information with third parties for commercial marketing purposes without your explicit consent.

Full Control in Your Hands

You have the right to access, correct, download or request deletion of your personal data at any time through our support channels.

Secure Data Storage

User data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24-hour security monitoring.

PDPA Legal Compliance

Bilion88 operates in accordance with Malaysia's Personal Data Protection Act (PDPA) and relevant international data protection regulations to ensure your rights are upheld.

Data Breach Notice

In the event of any security incident involving user data, bilion88 is committed to notifying affected users within the timeframe required by law.

Updated: 1 January 2026  |  Version 2.4
This Privacy Policy describes Bilion88's practices regarding the collection, processing, storage and protection of your personal data. By using our platform, you agree to the terms set out here. Please read this document carefully and contact us if you have any questions.

1 Introduction & Scope of This Policy

Bilion88 Entertainment Limited ("Bilion88", "we") takes our responsibility to protect the personal data of all users on our platform seriously. This Privacy Policy transparently explains how we handle the information you provide when registering, using our services, or interacting with the Bilion88 platform in any way.

This policy applies to all users of the Bilion88 platform, including the official website, Android mobile app, iOS app, and any additional services or features we provide from time to time. It applies regardless of how you access our platform, whether via computer, smartphone, tablet, or any other device.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adhere to international best practices in data management and protection. This is not merely a legal obligation for us — it reflects our genuine commitment to the trust you place in bilion88.

2 Personal Data We Collect

Bilion88 only collects data that is genuinely necessary to provide safe, responsible, and high-quality services. The following are the main categories of data we collect:

Data Category Examples of Information Requirements
Identity Information Full name, IC number, date of birth, KYC photo Mandatory
Contact Information Email address, phone number, residential address Mandatory
Financial Information Bank account number, deposit and withdrawal records Mandatory
Usage Data Game history, wagering, login timestamps Automatic
Technical Data IP address, device type, browser, operating system Automatic
Communication Data Live chat records, support emails, feedback About
We do not directly collect credit or debit card information. All payment transactions are processed through recognised third-party payment processors that maintain their own PCI-DSS security standards.

3 How We Use Your Data

Bilion88 processes your personal data for the following purposes, all of which are lawful, reasonable, and necessary to provide our services:

3.1 Account Management and Services

  • Creating and managing your user account
  • Verifying your identity through the legally required KYC process
  • Processing deposits, withdrawals, and other financial transactions
  • Providing effective and relevant customer support
  • Sending important communications related to your account

3.2 Security and Compliance

  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Complying with legal obligations including PDPA and AML regulations
  • Ensuring only eligible individuals use the platform
  • Maintaining the overall security and integrity of the platform

3.3 User Experience Improvement

  • Personalising content and game recommendations based on your preferences
  • Analysing usage patterns to improve platform design
  • Sending relevant promotional information (with your consent)
  • Conducting internal research and analysis for service improvement

4 Sharing Information with Third Parties

Bilion88 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited situations where data sharing may occur:

4.1 Third-Party Service Providers

We may share necessary data with service providers who assist us in operating the platform, including payment processors, cloud service providers, analytics providers, and technical support service providers. All such third parties are bound by strict data confidentiality agreements and are only permitted to use data for specified purposes.

4.2 Legal Requirements

Bilion88 will disclose required information where mandated by law, court order, or directives from competent authorities including regulatory bodies and law enforcement agencies.

Our commitment: Bilion88 does not share user data with advertising companies or social media platforms for targeted marketing purposes without your explicit consent.

5 Data Security — How We Protect Your Information

User data security is an absolute priority for bilion88. We continually invest in the latest security infrastructure to ensure your information remains protected at all times.

SSL 256-Bit
Multi-Layered Firewall
24/7 Monitoring
Strict Access Controls
Secure Data Backup
Regular Security Audits

The technical and organisational security measures we implement include data encryption in transit and at rest, strict role-based access controls, real-time account activity monitoring to detect suspicious behaviour, regular security audits conducted by independent third parties, and mandatory data security training for all bilion88 staff with access to user data.

While we take all reasonable steps to protect your data, no data transmission system over the internet can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.

6 Use of Cookies and Tracking Technologies

Bilion88 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Cookies are small text files stored on your device when you visit our platform.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
  • Performance Cookies: Helping us understand how users interact with the platform for improvement purposes. Data is collected anonymously.
  • Functional Cookies: Storing user preferences such as preferred language and display settings for a better experience.
  • Analytics Cookies: Used to analyse platform traffic patterns and usage to help us make better development decisions.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help guide.

7 Your Rights as a User

Under Malaysia's PDPA and Bilion88's privacy policy, you have important rights regarding your personal data that we take seriously:

Right to Access

You have the right to request a copy of all personal data we hold about you in a readable format.

Right to Rectification

You may request correction of any inaccurate or incomplete personal data in our records.

Right to Erasure

You may request deletion of your personal data, subject to our legal data retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a structured format that can be transferred to another platform.

Right to Restriction of Processing

Under certain circumstances, you may request that we restrict the processing of your data while an investigation is conducted.

To exercise any of the rights above, please submit a written request to the bilion88 support team via live chat or email. We will process your request within 30 working days in accordance with legal requirements. We may require identity verification before processing your request to ensure account security.

8 Data Retention Period

Bilion88 retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, we retain certain data for the following specified periods in accordance with legal requirements:

  • Financial records and transactions: Minimum 7 years as required by accounting and AML legal obligations
  • KYC Documents: Minimum 5 years after account closure
  • Support communication logs: 2 years from the date of communication
  • Technical log data: 12 months from the date of creation
  • Game history: 5 years for audit and compliance purposes

Once the applicable retention period has expired, data will be securely deleted or anonymised in a manner that can no longer be linked to any specific individual.

9 Protection of Underage Users

The bilion88 platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect, process, or store personal information from individuals under the age of 18.

If we discover that personal data has been inadvertently collected from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered a bilion88 account without authorisation are requested to contact our support team immediately.

10 Changes to This Privacy Policy

Bilion88 reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you via:

  • In-platform notice upon your next login
  • Email to the address registered in your account for important changes
  • Update the "Last Updated" date at the top of this document

We encourage you to review this page periodically to stay informed about how we handle your data. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

11 Contact Us — Privacy-Related Questions or Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to reach out to us directly:

Our privacy team will address your enquiry within 5 business days. For more complex complaints or rights enforcement requests, the response period may take up to 30 business days as required by law.

Bilion88 is committed to resolving any privacy concerns in a fair, transparent, and timely manner. Your satisfaction and trust are our priority.
Your Data is Secure

Play with Confidence — Your Privacy is Guaranteed by Bilion88

With 256-bit SSL encryption, PDPA compliance, and a commitment to never selling your data, your personal information is in safe hands with Bilion88.

* For individuals aged 18 and above only. Gambling can be addictive. Please play responsibly.

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